Home learning, online learning, distant learning courses

Certificated professional workbased training

Working from home or remotely?

Wide range of subject areas available

Unlimited 1:1 support!

online learning, distance learning, training courses, home study courses, home learning courses, home study, study courses, home learning, learning courses, training, learn, courses,

City & Guilds NVQ Level 3 Customer Service Diploma (QCF)

£1,315.00

Send to a friend

PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course summary

To achieve this City & Guilds NVQ Level 3 Customer Service Diploma (QCF) you will be expected to be able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit credit.

National credit value

42 credits via highly supported home and workplace study.

Support

Full support offered following initial induction and development of personal study plan with an assigned / dedicated tutor. Unlimited telephone, email, SKYPE and SOS support.

Programme outline

Highly flexible to suit learner and employer needs.

Candidates complete 2 core units:

Demonstrate understanding of customer service
Demonstrate understanding of the rules that impact on improvements in customer service.

Candidates also need to complete 30 credits worth of optional units. Candidates can choose at least one unit from each of 4 groups:

Impression and image group
Delivery group
Handling problems group
Development and improvement group

Examples units include:

Champion customer service (Impression and image group)
Make customer service personal (Impression and image group)
Plan, organise and control customer service operations (Delivery group)
Deliver seamless customer service with a team (Delivery group)
Process customer service complaints (Handling problems group)
Handle referred customer complaints (Handling problems group)
Develop a customer service strategy for a part of an organisation (Development and improvement group)
Manage a customer service award programme (Development and improvement group)

Contact us for a full list of units available.

Assessment

These courses are assessed using evidence from the workplace. This could include observation, professional discussion, questioning / interviews / witness testimonies, reflective accounts or physical products of work (such as plans, reports, correspondence etc.) or other methods allowed within the QCF. Please note that simulation is not allowed.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.

Free taster

Try before you buy - free no obligation taster available.

Investment

Investment figure shown above is fully inclusive of study material, awarding body registration costs, tutor / assessor support and unlimited tel. email, SKYPE (or similar) and SOS support. VAT not applicable.

Stage payment terms available. No interest charged. Ask for details.

Seen this course cheaper?

online learning, distance learning, training courses, home study courses, home learning courses, home study, study courses, home learning, learning courses, training, learn, courses

Let us know and we will try our best to beat it without compromising our quality of support!

I have found the above course................ SUBMIT DETAILS ............... and we will check it out for you.