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Customer Service Diploma Level 3

£715.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course description

This Customer Services Diploma Level 3 course has been designed to enable those working, or hoping to work in a customer service role, in any type of organisation or sector, to develop a level of knowledge and and skills that will help them to deal with customers and their requirements in a professional, effective, and efficient manner. In todays increasingly competitive and changing world there are organisations who offer potential customers the same products or services. Organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest will become the successful market leaders and that grow and succeed.

Indeed, exceptional customer service does not just happen, it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation. Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The course is made up of nine modules.

Typical modules

Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills

Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Assessment

Series of activity questions that are to be completed and marked by your personal tutor.

Support

You will receive the course manual, assignments, study guide or on-line password and access to learning resources depending on the type of course you start i.e paper based or on-line. Full tutor support by mail, email and on-line via our partner organisation depending on your chosen study route. Their student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 months unlimited support will be available during your studies. There will be no need to struggle or feel isolated during your studies.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Awarding organisation

Full details ....

Investment

Investment figure shown above is fully inclusive of study material, support, awarding body registration costs where applicable. But excludes non on-line study material delivery outside of mainland England where applicable. VAT not applicable

Stage payment terms available. No interest charged. Ask for details.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.