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Effective Customer Care Level 2

£625.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course description

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role across a range of industries or sectors. The aim of the course is to give students the essential knowledge and skills needed to demonstrate professional customer service. It covers areas that can improve customer service and how these can benefit your business. Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Typical modules

Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs

Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Assessment

Completing a series of tutor marked assignments and or activities marked by your assigned tutor.

Support

You will receive the course manual, assignments, study guide or on-line password and access to learning resources depending on the type of course you start i.e paper based or on-line. Full tutor support by mail, email and on-line via our partner organisation depending on your chosen study route. Their student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 months unlimited support will be available during your studies. There will be no need to struggle or feel isolated during your studies.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Awarding organisation

Full details ....

Investment

Investment figure shown above is fully inclusive of study material, support, awarding body registration costs where applicable. But excludes non on-line study material delivery outside of mainland England where applicable. VAT not applicable

Stage payment terms available. No interest charged. Ask for details.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.