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Course summary
The Institute of Operations Management (IOM) and Chartered Institute of Logistics and Transport (CILT) Level 5 Diploma in Operations Management course is a customer demand led qualification that provides Learners with more detailed and specific coverage of the service environment and operations management elements in order to progress them in their further personal and professional development.
Learners new to operations management may wish to consider the IOM / CILT Level 3 Certificate in Operations Management. More information.
As part of the Institutes continuous improvement process, the syllabus for this qualification has recently been revised following considerable consultation with industry. The Certificate is now accredited by Ofqual.
Who is the course designed for?
The IOM / CILT Level 5 Diploma in Operations Management is aimed at individuals working on a managerial and/or supervisory level involved with planning and implementation at an operational level.
There are no formal qualifications required for entry to the Certificate programme as along as candidates can demonstrate an ability to meet assessment requirements although learners would benefit from having some prior knowledge of the operations management and the service environment industries.
Support
Full support offered following initial induction and development of a personal study plan. The course is fully supported by unlimited 1:1 personal tutor input (experienced, qualified and patient), unlimited email, telephone, Skype and SOS support. All study books, learning material and access to our on-line resources required for the course are supplied.
Typical course outline
The normal length of the Diploma in Operations Management is 450 guided learning hours.To achieve this qualification Learners must complete seven mandatory units and assessments requirements are detailed below:
Operations Management Strategy
This unit is intended to provide an understanding of how the overall internal and external environment of an organisation has an impact on business performance in an economy. It is designed to demonstrate the need for communicating the strategy in the deployment of supply chain resources. The strategic dimensions of marketing, product and operations are considered from a multinational perspective.
Assessed by 2000 - 3000 assignment - unlimited support available.
Operations Resource Management
This unit is intended to show the importance of managing the physical, human and financial resources of organisations in an effective manner in order to maintain business competitiveness in the continuously changing market place. The unit provides knowledge of production/service planning and control to meet ever-changing customer requirements. It also focuses on managing change and the need for continuous improvement in organisations.
Assessed by 2000 - 3000 assignment - unlimited support available.
Business Excellence for Operations Managers
This unit is designed to provide a practical understanding of the Business Excellence concept as it is applied to the supply/demand chain. A basic history is included, tracing the origins and philosophy of current thinking on Business Excellence. The unit goes on to explore current practice in operations management excellence, business structure, planning for excellence and rapid market response.
Assessed by 3 hour exam - unlimited exam coaching available.
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Customer Focus in Operations Management
This unit provides a detailed understanding of customer expectations and the role of the customer in determining the demand for a companys product or service. The unit also provides the participant with a detailed understanding of the decision-making necessary to maintain the control and direction of a business in order to provide customers with the highest service in meeting their needs.
Assessed by 3 hour exam - unlimited exam coaching available.
Service Operations Planning and Scheduling
This unit is designed to provide a basic knowledge and understanding of service operations orientation, the marketing processes and the extended marketing mix. It aims to provide a framework from which to build service operations planning knowledge and skills in serving consumer needs.
Assessed by 2000 - 3000 assignment - unlimited support available.
Added Value for Service Operations
This module is designed to provide knowledge and understanding of how service operations can add value to an organisation. It aims to explore the capabilities and competencies demanded in a service operation fulfilling consumer requirements. The channels of distribution and transportation issues are examined, together with alternative methods of supply with trading using remote access to customers.
Assessed by 2000 - 3000 assignment - unlimited support available.
Operations Management Project
The project is an important and integral element of the Diploma course and must be completed satisfactorily for the learner to be eligible for the award.
Assessed by 5000 - 6000 work based project - unlimited support available.
Prefer not to complete exams or assignments? We can offer a portfolio of evidence route to assessment i.e. gain credits for what you already know and do! More information.
Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.
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Investment
Investment figure shown above is fully inclusive of all study material, awarding body registration and exam costs, tutor / assessor support, unlimited tel. email, SKYPE (or similar) and SOS support.VAT not applicable.
Stage payment terms available. No interest charged. Ask for details.
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