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NCFE Level 2 Certificate in Customer Service Knowledge (Online Course)

£550.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs. No exams, online course with full tutor support if needed.

Course description

More than 80% of business leaders in the UK believe customers are not only the biggest pressure point for businesses, but are also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

By completing this course, you will not only gain a nationally recognised qualification, but will improve your knowledge and employability skills. This proves to any current or future employer that you have the willingness and enthusiasm to go that extra mile in order to develop your knowledge and career.

Course content

This course is split into manageable sections. These are:

Understanding the organisation
Prepare to deliver excellent customer service
Communication in the customer service role

Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Who is this course suitable for?

This qualification is ideal for anyone who is currently working in a customer-facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Assessment

Completion of a series of online assessments and activities marked by your assigned tutor. Full support offered.

Support

You will receive an online password and access to learning resources required for your chosen course. In addition, unlimited full email, telephone access to an experienced dedicated personal tutors.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Certification

Upon successful completion of the assessments, learners will be awarded the Level 2 Certificate in Customer Service Knowledge and will then be able to progress on to other areas of study.

Investment

Investment figure shown above is fully inclusive of online study material, unlimited support, assessment, certification. VAT not applicable.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.