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NCFE Level 2 Certificate in Understanding Retail Operations (Online Course)

£350.00
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Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs. No exams, online course with full tutor support if needed.

Course description

The UK retail industry is one of the largest private sector employers, yet experiences a higher than average staff turnover at 17% across the sector. With over 60 million customers making 320 million transactions per week, there is a constant need for workers with the knowledge and understanding to continue the success of the sector.

This qualification focusses on improving various skills and knowledge in order to create a career pathway within the retail industry.

Course content

This course is split into manageable sections. These are:
  • Understanding customer service in the retail sector
  • How teamwork contributes to the effectiveness of a retail business
  • Dealing with customer queries and complaints
  • Understanding the control, receipt and storage of stock
Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Who is this course suitable for?

This course is suitable for anyone looking to work, or currently working, within the retail industry at any level in order to gain a comprehensive understanding of the various operations of a retail organisation.

Assessment

Completion of a series of online assessments and activities marked by your assigned tutor. Full support offered.

Support

You will receive an online password and access to learning resources required for your chosen course. In addition, unlimited full email, telephone access to an experienced dedicated personal tutors.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Certification

Upon successful completion of the assessments, learners will be awarded the NCFE Level 2 Certificate in Understanding Retail Operations and will then be able to progress on to other areas of study.

Investment

Investment figure shown above is fully inclusive of online study material, unlimited support, assessment, certification. VAT not applicable.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.