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NCFE Level 3 Certificate in Customer Service (Online Course)

£550.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs. No exams, online course with full tutor support if needed.

Course description

More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with knowledge and skills which are essential to all job roles that involve working with customers. So, do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector.

This course is ideal for those who wish to learn about communication in customer service, the delivery of customer service in different sectors and how to make improvements to customer service.

Course content

This course is split into three manageable units, covering topics such as

The use of communication in customer service
The principles of customer service delivery in different sectors
The principles of making improvements to customer service

Assessment

Completion of a series of online assessments and activities marked by your assigned tutor. Full support offered.

Support

You will receive an online password and access to learning resources required for your chosen course. In addition, unlimited full email, telephone access to an experienced dedicated personal tutors.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Certification

Upon successful completion of the assessments, learners will be awarded the NCFE Level 3 Certificate in Customer Service.

Investment

Investment figure shown above is fully inclusive of online study material, unlimited support, assessment, certification. VAT not applicable.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.