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Personal Assistant Diploma Level 3

£715.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course description

The Personal Assistant Diploma Level 3 course aims to provide an overview of key areas of business understanding and personal skills that are required in the role of Personal Assistant.

Competitive advantage to be gained through effective and efficient use of employees is today at the forefront of all organisations plans. In doing so, recognising that what really makes a difference, is the way in which people perform at work, not only individually in carrying out their work tasks, but collectively in the way in which they support others.

As a result off the above emerging scenario the role of the Personal Assistant is a strong example and demonstrates that for key employees such as personal assistants to add value at work is not only about competence in their individual job role, but about understanding and responding to business drivers.

Although the overall job purpose of the Personal Assistant is generally seen as to provide comprehensive support to senior management, the practical role clearly requires much more than sound administrative skills in todays organisations.

The course will specifically cover the following subject areas:

Understanding organisations
Professionalism in the approach to work
Communication
Time management
Managing business information
Office management systems and procedures
Customer service
Working with others
Legal and regulatory requirements
Handling difficult situations

Indicative course content

Module One - Understanding Organisations

The learning objectives of this module are to:

Understand the management role in an organisation
Explain what is meant by the business environment and how it impacts on an organisation
Explain the nature and scope of corporate strategy, and understand the strategic planning process
Explain how an organisation may structure its various functions and activities
Understand what is meant by organisational culture and how it impacts on business performance

Module Two - Professional Approach to Work

The learning objectives of this module are to:

Define professionalism and explain the role of the professional
Understand how the professional employee adds value to an organisation
Identify the various sources of internal personal effectiveness
Understand what is meant by professional and business ethics
Explain the concept of corporate social responsibility
Understand the essential ingredients of professional development

Module Three - Communication

The learning objectives of this module are to:

Understand the purpose and importance of effective communication
Explain the process and cycle of communication
Identify the various kinds of workplace communication and how it is sent
Understand how to communicate effectively to others
Be able to use properly the main methods of business writing

Module Four - Time Management

The learning objectives of this module are to:

Understand the dilemma and concept of time
Explain the importance of effective time management
Demonstrate how time management problems may be identified
Identify the causes of ineffective use of time
Describe the strategies to make best use of time
Outline the benefits to be gained by effective use of time

Module Five - Managing Business Information

The learning objectives of this module are to:

Understand why it is important for organisations to maintain business records
Identify how data may be gathered, interpreted and presented
Explain the legislative requirements relating to the storage of personal data
Outline the key conventions and main elements of financial accounting
Explain the purposes of budgets and the approaches to preparing budgets
Distinguish between the different types of costs that exist

Module Six - Office Management Systems and Procedures

The learning objectives of this module are to:

Understand the ways in which organisations may be structured
Explain the use of various key management processes
Identify the effective use of office administrative systems and procedures
Explain how to plan and design office administrative procedures
Explain the correct procedures for conducting effective business meetings

Module Seven - Customer Service

The learning objectives of this module are to:

Understand the importance and benefits of valuing customers
Identify the different types and categories of customers that exist
Explain how to recognise and meet customers needs and expectations
Identify and understand the main consumer legislation that exists
Understand how to effectively handle customer complaints and problems
Outline how to plan and manage the organising of a conference or event

Module Eight - Working With Others

The learning objectives of this module are to:

Understand the importance of effective teams at work
Explain the various teams that may exist in organisations
Explain how the development needs of others at work may be identified
Understand what is meant by employee consultation
Explain what is meant by being assertive in front of others
Outline the techniques for speaking effectively in a group situation

Module Nine - Legal and Regulatory Requirements

The learning objectives of this module are to:

Identify the main legislation relating to health and safety at work and its impact on the employment relationship
Explain the duties of employers and employees relating to health and safety
Explain the issues relating to the forming of a contract of employment
Describe the main areas of statutory employment legislation and antidiscrimination legislation
Describe the main legislation relating to the disclosure and access of information in the workplace

Module Ten - Handling Difficult Situations

The learning objectives of this module are to:
Understand what conflict is and how it may affect workplace relationships
Explain the approaches available to assist employees who have personal problems or concerns
Explain the procedures to deal with situations of discipline and grievance
Understand what stress is and the strategies available to manage stress
Identify specific communication skills required to handle difficult situations

Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Assessment

Completing a series of tutor marked assignments and or activities marked by your assigned tutor.

Support

You will receive the course manual, assignments, study guide or on-line password and access to learning resources depending on the type of course you start i.e paper based or on-line. Full tutor support by mail, email and on-line via our partner organisation depending on your chosen study route. Their student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 months unlimited support will be available during your studies. There will be no need to struggle or feel isolated during your studies.

Start times

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

Awarding organisation

Full details ....

Investment

Investment figure shown above is fully inclusive of study material, support, awarding body registration costs where applicable. But excludes non on-line study material delivery outside of mainland England where applicable. VAT not applicable.

Stage payment terms available. No interest charged. Ask for details.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.