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Prepare to Deliver Excellent Customer Service (Online Course)

£425.00

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PAYMENT PLANS ON SELECTED COURSES - NO INTEREST CHARGED

Description

Study options available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs. No exams, online course with full tutor support if needed.

Course description

More than 80% of business leaders in the UK believe customers are not only the biggest pressure point for businesses, but are also the most influential drivers of change.

Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

A great addition to your CV to show your commitment to mental health, this is also beneficial for general knowledge.

Course content

This course is split into manageable sections. These are:

Section 1: The principles of customer service in an organisation

In this section, learners will be able to identify products and services provided by the organisation, the policies and procedures for customer service and the potential implications of poor customer service.

Section 2: How customer needs and expectations are identified

Learners will understand how to identify and meet customer expectations and learn to deal with situations where certain expectations cannot be met.

Section 3: How to balance customer expectations against the organisations offer

In this section, learners will understand the effect of resource and financial implications, situations where customer service is limited, arriving at customer expectations and also meeting customer expectations outside of the organisations offer.

Section 4: How complaints are handled

This section helps the learner understand why customers complain, the procedures to find a resolution for a complaint, the effects of complaints and why complaints are monitored.

Section 5: Legislation relating to customer service

Learners will cover any customer related legislation that affects customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.

Previous knowledge

No prior learning knowledge or experience is essential to take this course.

Assessment

You can complete this course on our interactive online learning platform, EQUAL, where your knowledge will be assessed through a series of short answer questions with no examinations.

Support

You will receive an online password for the course and unlimited tutor support via email and telephone whilst you study this course.

Start times

Allow an average of 2-3 hours to complete the course however you can spread your study over 3 months. Work at your pace to suit your own circumstances. You can stop your course at any time and continue your studies when best for you.

Awarding organisation

At the end of this course successful learners are awarded a Certificate of Achievement by Durham Open Learning College confirming that they have met the assessment requirements of this course. The Certificate of Achievement can be used as a valuable record of Continual Professional Development (CPD).

Investment

Investment figure shown above is fully inclusive of online study material, unlimited support, assessment, certification. VAT not applicable.

Email us for more information: support@durhamopenlearningcollege.co.uk or feel free to ring us on 0845 474 5005 for a no obligation advice and guidance session. We are here to help you choose the right course for you.